Our Lean UX methodology is focussed on validating assumptions as quickly as possible, reducing waste.
We test ideas as we deliver them, using our panel of 1m people.
We have a net promoter score (NPS) of 100.
In plain English, this means that all of the clients who responded to our most recent survey would recommend us to a friend or colleague.
We believe in working with our clients, sharing work as it’s produced, ensure they participate and remain in control. We recently built a consensus between many car dealerships to deliver a consistent experience across 150 websites.
In a tale of spot-on research, early prototyping and guerrilla testing, Natural Interaction deliver a successful responsive web platform with a strong sales journey at its heart, delighting clients and customers and increasing sales for a major premium car brand’s UK dealer websites.
92% increase in conversion
35% increase in satisfaction
This is the story of how we took a Big 6 energy company’s out-of-date account management platform and a lot of disgruntled users and produced a sleek new system, a 35% increase in mobile user satisfaction and a bunch of much happier customers.
We offer a range of User Experience consultancy services, which can be tailored to your needs
It starts with a vision for a new ecommerce platform. Everyone’s excited. Ideas are flying. Enthusiasm’s high. But then comes...